Q&A with Leavens Volkswagen

Find quick answers from your Volkswagen dealer in London, Ontario. Learn about vehicle financing, service appointments, EV options, and trade-in details at Leavens Volkswagen.  Customers across London and area buy and service their VW here.

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Are you the only Volkswagen dealer in the London Auto Mall? 

Leavens Volkswagen is the Volkswagen dealership located in the London Auto Mall at 2360 Auto Mall Avenue. Drivers from London, St. Thomas, Dorchester, and surrounding areas visit us here for new and pre‑owned VW vehicles, service, and parts.

Do I need an appointment for Volkswagen service in London, Ontario?

You can book Volkswagen service online or by phone, and we also accept walk‑ins when capacity allows. To guarantee your preferred time, we recommend scheduling your service appointment in advance using our online booking form.

Schedule Service

What models can I buy at Leavens Volkswagen? 

You can purchase new Volkswagen vehicles like the Jetta, Jetta GLI, Atlas, Atlas Cross Sport, Taos, Tiguan, ID. Buzz, ID 4, GTI, Golf R, as well as certified pre-owned options at Leavens Volkswagen in London, Ontario.

View New Volkswagen Models

What financing & leasing options do you offer?

At Leavens Volkswagen London, we provide flexible leasing and financing plans for both new and used vehicles. Whether you want low monthly payments, short-term leasing, or customized plans that fit your budget, our finance team will walk you through all options and answer your questions.

Apply for Financing

Can I service my Volkswagen at Leavens Volkswagen?

Absolutely. Our service department features factory-trained Volkswagen technicians who handle everything from maintenance to repairs and warranty claims. Book your service appointment online or by phone. We offer the most Volkswagen trained technicians in London ON. We service all Volkswagens, regarless of where you purchased it from.

Book a Service Appointment

Do you offer loaner vehicles or shuttle service during service?

Yes. We offer complimentary shuttle service and loaner vehicles for qualifying service appointments. Please contact our service team in advance to confirm availability and schedule your transportation needs at our Volkswagen dealership.

Book a Service Appointment

How many factory-trained technicians does Leavens Volkswagen have in London Ontario?

Leavens Volkswagen in London, Ontario currently employs 11 Volkswagen factory-trained technicians, each certified to maintain and repair all Volkswagen models according to manufacturer standards. Every technician completes ongoing training directly from Volkswagen Canada to stay current on the latest diagnostic techniques, technology, and repair procedures. This ensures customer vehicles receive top-quality care from highly skilled experts at every service visit.

Meet our Service Team

 Does Leavens Volkswagen service non‑Volkswagen vehicles?

Yes. While our technicians specialize in Volkswagen models, our service department is equipped to maintain and repair all makes and models. Whether you drive a Honda, Toyota, or Hyundai, you'll receive expert care and OEM‑quality parts that keep your vehicle performing reliably.

Book a Service Appointment

What electric vehicles are available at Leavens Volkswagen?

Leavens Volkswagen offers electric models like the Volkswagen ID. Buzz and ID.4, supporting London's push towards eco-friendly driving options.

View Electric Models

How do I trade in or appraise my current vehicle at Leavens Volkswagen?

Visit Leavens Volkswagen for a free appraisal and trade-in evaluation. Our specialists make the process smooth and ensure you get fair market value for your vehicle.

Get Trade In Value

Can I sell my car to Leavens Volkswagen without buying another one?

Yes. You can sell your vehicle to Leavens Volkswagen even if you don't plan to purchase a new one. Our appraisal team will offer a fair, no‑obligation quote based on your car's current market value, and you'll receive payment directly once the sale is complete. Drivers from London ON and the local area contact us for appraisals.

Contact Sales to Book an Appointment

Does Leavens Volkswagen sell any brand of used vehicles?

Yes. In addition to certified pre‑owned Volkswagen models, we often carry used vehicles from other major brands such as Honda, Toyota, and Ford. Each used model is inspected for safety and quality before being listed for sale. You can view our extensive use inventory in London ON or on our website.

View All Brands of Pre-Owned Inventory

How does Leavens Volkswagen determine trade‑in value?

Trade‑in values are based on a professional appraisal considering vehicle condition, mileage, service history, and current market demand. You can book an in‑person appraisal or begin the process online to get an estimate before your visit.

 When should I switch to winter tires on my Volkswagen?

It's best to install winter tires when the temperature regularly drops below 7°C. Winter tires stay flexible in cold weather, providing better traction, braking, and control on icy or snowy roads. You can book your tire changeover appointment online at Leavens Volkswagen, in London ON, to be ready before the first snowfall.

Learn more about Winter Tires

 Does Leavens Volkswagen sell winter tire and rim packages?

Yes. We offer a variety of Volkswagen‑approved winter tire and rim packages that fit your specific model, including the Jetta, Tiguan, Atlas, and ID.4. OEM packages deliver superior grip and durability and are available through our London ON parts department before winter begins.

Contact Parts

Can I order parts and accessories for my Volkswagen through Leavens Volkswagen?

Absolutely. You can order genuine Volkswagen parts and accessories directly from our Parts Department. Whether you need wiper blades, roof racks, floor mats, or replacement components, our specialists help ensure everything fits and performs perfectly for your vehicle.

Order Parts

Are OEM Volkswagen parts covered by a warranty?

Yes. Genuine Volkswagen parts purchased and installed at Leavens Volkswagen are backed by a 2‑year / unlimited‑kilometre limited warranty starting from the purchase date. If the part is installed while your vehicle is still under the new‑vehicle warranty, coverage lasts for the longer of the remaining new‑vehicle warranty period or two years with no mileage limit. Certain items, such as batteries, may include additional coverage. This ensures complete peace of mind for every repair or upgrade performed by our Volkswagen‑certified technicians in London ON.

Learn More about Warranties

Which Volkswagen SUV is best for families?

Families in London often choose the Volkswagen Atlas or Atlas Cross Sport for their spacious interiors, advanced driver‑assist features, and available seven‑seat configuration. Both deliver comfort for long drives and impressive towing capability, making them ideal for active households.

View SUV Models

What is the difference between the Volkswagen

Tiguan and Taos?

The Volkswagen Tiguan is a compact SUV offering more cargo space, power, and available all‑wheel drive for all‑season capability. The smaller Volkswagen Taos provides excellent fuel efficiency and urban maneuverability, perfect for city driving and first‑time SUV buyers. Leavens Volkswagen offers both these models. Visit us to test drive both these models and see which one works best for you!

View Tiguan and Taos Inventory

What are the main differences between the

Atlas and Atlas Cross Sport?

The Atlas is a full‑size seven‑passenger SUV with maximum cargo capacity and towing up to 5,000 lbs. The Atlas Cross Sport features a sleeker, sportier design with two rows of seating, appealing to those wanting SUV strength in a more compact silhouette. Check out the Atlas and Atlas Cross Sport at Leavens VW, in London ON.

View Atlas and Atlas Cross Sport

What warranties are included with new vehicles?

All new Volkswagen vehicles come with comprehensive factory warranty coverage for added peace of mind. This includes a 4-year / 80,000 km New Vehicle Limited Warranty that covers most components, as well as a 4-year / 80,000 km Powertrain Warranty. New Volkswagens also include Roadside Assistance for 4 years, offering services like towing, battery boosts, and flat-tire assistance. In addition, Volkswagen provides a 7-year corrosion perforation warranty with unlimited kilometres. Our team is always happy to explain what's covered in detail and help you explore optional extended warranty plans if you'd like additional protection.

Warranty Information

Do you offer special programs for students, mobility, new comers or existing Volkswagen buyers?

Yes -- Volkswagen offers special programs and incentives to help you save and make buying easier. These include things like the Graduate Program (eligible recent grads may receive a rebate on your purchase or lease), a Mobility Program that can help offset the cost of accessibility equipment, and the Newcomer Program designed to simplify leasing or financing for people new to Canada by reducing typical requirements. All programs have eligibility rules and vary by offer period, so be sure to contact us or visit the Leavens Volkswagen promotions page for full details and current availability.

Volkswagen Programs

What warranties are included with new vehicles?

You can access your Volkswagen Owner's Portal and digital manuals through Volkswagen Canada or the myVW app. Log in using your VIN to view your owner's manual, warranty details, maintenance schedule, and service information. If you need help setting it up, our team at Leavens Volkswagen London is happy to assist.

MyVW

Still have questions? Contact Leavens Volkswagen in London, Ontario or book a service appointment online and our team will be happy to help.

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1 If the vehicle is identified as new: Figure shown reflects an estimate of the amount that you can expect to pay in Canadian dollars and is: (i) based on the Manufacturer's Suggested Retail Price (MSRP); and (ii) includes freight, PDI, levies, duties and dealer charges. Taxes are excluded (unless you select otherwise). Licence, insurance, and registration fees are also excluded. Environmental or related levies and taxes vary by jurisdiction. Actual selling price and other terms are set by the dealer. Dealer may sell for less. See below for further details.

If the vehicle is identified as a ""certified pre-owned"", ""CPO"", or used: Figure shown reflects an estimate of the amount that you can expect to pay in Canadian dollars and includes all options and/or equipment built with the vehicle, as well as dealer charges. Taxes, licence, insurance, and registration fees are excluded. Actual selling price and other terms are set by the dealer. Dealer may sell for less. See below for further details.

Photos for illustration purposes only, and may not reflect exact vehicle (including vehicle colour, trim, options, or other specifications). Some vehicles may be shown with optional equipment or equipment not available in Canada. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. Please contact your Volkswagen dealer for verification or if you would like more information on this vehicle. "Volkswagen," the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.

2 This payment estimator is a tool to assist you to estimate your scheduled payments. We do not make any representation or warranties as to your actual amounts. Figures shown reflect an estimate of the amount that you can expect to pay in Canadian dollars based on: (i) entering into a lease agreement or a credit agreement (as applicable) with Volkswagen Financial Services; and (ii) the stated APR, term, number of periodic payments, and kilometre allowance (as applicable). Payment estimates do not include: (i) taxes (unless you select otherwise); or (ii) to the extent applicable, any excess wear and tear, late fees, or other similar fees or charges that may apply. Actual selling price, leasing / financing rates and other terms are set by the dealer and Volkswagen Financial Services, as applicable. Dealer may sell or lease for less. Leasing and financing is subject to credit approval by Volkswagen Financial Services. Leasing / financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Lease example: Lease a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $132.83. $0 down payment or equivalent trade-in, security deposit of $540 and first monthly payment are due at lease inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. Kilometre allowance of 16,000/year; charge of $0.15/km for excess kilometres. The total lease obligation in this example is $14,405.65 (excluding taxes and any excess wear and tear, late fees, or other similar fees or charges that may apply). Finance example: Finance a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRPof $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax, and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $314.97. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $32,756.88 (excluding taxes). Please contact your Volkswagen dealer for details (including actual payment information). Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. ?Volkswagen,? the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.

3 Financing offers available through Volkswagen Financial Services, on approved credit, on select: (i) new and unregistered Volkswagen models; (ii) "certified pre-owned" used Volkswagen vehicles; and (iii) other used vehicles. Financing example: Finance a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $314.97. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra.The total financing obligation in this example is $32,756.88 (excluding taxes). Dealer may sell for less. Dealer order/trade may be necessary. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details.

Lease offers available through Volkswagen Financial Service, on approved credit, on select: (i) new and unregistered Volkswagen models; and (ii) ""certified pre-owned"" Volkswagen vehicles. Lease example: Lease a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $132.83. $0 down payment or equivalent trade-in, security deposit of $540 and first monthly payment are due at lease inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. Kilometre allowance of 16,000/year; charge of $0.15/km for excess kilometres. The total lease obligation in this example is $14,405.65 (excluding taxes and any excess wear and tear, late fees, or other similar fees or charges that may apply). Dealer may sell or lease for less. Dealer order/trade may be necessary. Leasing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. "Volkswagen," the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.

4 Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration.

5 Financing offers available through Volkswagen Financial Services, on approved credit, on select prepaid maintenance plans in connection with the financing of select: (i) new and unregistered Volkswagen models; (ii) "certified pre-owned" used Volkswagen vehicles; and (iii) other used vehicles. Additional terms and conditions apply. Refer to actual contract or contact a Volkswagen dealer for complete details of coverage and exclusions. Financing example: Finance a prepaid plan at an MSRP of $1,675 at 0.99% APR for 24 months with 104 weekly payments of $16.27. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $1,692.08 (excluding taxes). Dealer may sell for less. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time.

6 Financing offers available through Volkswagen Financial Services, on approved credit, on select accessories in connection with the financing of new and unregistered Volkswagen models. Taxes, shipping, installation are excluded. Proper installation required. Professional installation may be recommended. See owner's literature and Volkswagen dealer for details. Financing example: Finance an accessory at an MSRP of $215 at 0.99% APR for 24 months with 104 weekly payments of $2.09. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $217.06 (excluding taxes). Dealer may sell for less. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time.

7 This is the down payment that you anticipate paying in connection with the purchase of the vehicle.

13 This means the duration (in months) of your selected protection plan.

15 This means the maximum number kilometres that your selected protection plan will cover.

16 Certifed Pre-Owned Volkswagen vehicles undergo a comprehensive 112-point inspection. If something needs replacing, only genuine Volkswagen Original Parts are used. Every Volkswagen Certified Pre-Owned vehicle is covered by our Assurance Program. If the vehicle is within 5 model years or newer and less than 120,000 KMs, you can upgrade to the Premium Assurance program.

21 Depending on the province in which you live, you may be eligible to receive incentives. These include, but are not limited, to up to $4,000* from British Columbia's Go Electric BC Program (available on the ID.4 base trim only) or as much as $4,000 from Quebec's Roulez Vert program. The QC government has recently announced that the program will be suspended as of Feb. 1, 2025. See About the Roulez vert Program for details. The Roulez Vert program also offers an additional rebate of $600 with the purchase of the Volkswagen 2-in-1 Charging Cable. If you live in BC in a single-family home, row home, or duplex, you could receive a rebate* of up to 50% of the purchase and installation costs of an eligible Level 2 EV charger, to a maximum of $350.◊◊

◊◊ Volkswagen Canada does not administer the incentives and is not responsible for any cancellations or changes to the incentive programs. Incentive information is provided for informational purposes only and Volkswagen Canada makes no representations or warranties about the actual amounts or eligibility. Information about the incentives is based on the most current information provided by the applicable government agencies, but could change in the future. The amount of the incentive, terms and conditions of the incentive, and any eligibility or application requirements vary by province. As of January 13, 2025, the federal government has paused the Zero-Emission Vehicles (iZEV) Program. See Question and answers for details. *BC's EV incentive amount is prorated based on annual income and only available to those earning <$100,000 with the full amount available to those earning <$80,000. BC's EV charger rebate has different eligibility criteria. Conditions apply. See your dealer for more details or contact the provincial or federal administrator.

Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 ID.4 Electric ID.4 PRO S AWD base with single-speed transmission having a starting price of $58,299.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 0.00% APR equals a weekly payment of $225, after application of $10,000 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $0 for a total obligation of $58,299. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end January 31, 2025 and are subject to change or cancellation without notice.

$10,000 cash bonus available to be applied as a discount off MSRP, before taxes, on cash purchase, finance or lease (through Volkswagen Financial Services, on approved credit) of new and unregistered 2024 ID.4 models