Important Update:
For over 60 years, the Leavens family has established its business values on providing exceptional customer service and caring for our employees. During this time we understand and agree with concerns over the coronavirus (COVID-19).
We are open for sales, service and parts.
Sales:
Our sales department is open. While an appointment is not required, we encourage you to schedule one so we can have the vehicle you have selected sanitized for you before you arrive. Contact us to book an appointment, sales@leavensvw.com or 519-455-2580.
Service:
Our service department is open to customers who have booked a service appointment in advance and answer a COVID-19 screening questionnaire. Service appointments can be made online or by calling 519-455-2580.
Parts:
Parts can be purchased by calling 519-455-5869 or emailing parts@leavensvw.com. We will arrange parking lot or “curbside” pick up with you. Parts purchases or pickups in store cannot be made at this time.
Safety Protocols:
Our customer and staff safety is important to us, as such we have implemented several measures including:
- limited contact service
- self serve kiosk
- physical distancing
- limited customers in the store at given time
- shortened business hours
- COVID-19 health questionnaire completed by customers and staff
- regular cleaning of common areas
- sanitizing of vehicles going into and out of the shop
- inventory sanitizing prior to and after customer test drives
- we kindly ask that your vehicle touch points must be clean prior to your arrival, as we cannot sanitize soiled surfaces
If you require roadside assistance, please call 1-800-411-6688.
Volkswagen Finance is committed to assisting our Customers affected by COVID-19. If you would like to defer your Lease or Finance payment(s), please email your request to: info@vwfinance.ca. For any questions or concerns, please contact us at 1.800.668.8224.
Thank you for your business and practicing physical distancing.
Sincerely,
Chris Leavens
Dealer Principal